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Important Features You Can Expect in a PBX System Whether you’re a small or medium business organization, using the right IP PBX equipment, such as a Grandstream phone system, can help leverage enterprise-grade communications and mobility that entails the transmission of data, video, and voice. Such a system is capable of harmonizing the management and access of numerous communication technologies, including video and voice calling, video conferencing, security surveillance systems, and data systems. Learn more about the important capabilities that your IP PBX appliance should have here: The ideal IP PBX system for a small enterprise is so versatile that it supports hundreds of users and endpoint registrations. It can support up to 60 simultaneous calls, and the video conferencing feature can allow more than 30 people to participate from various remote locations. In case your office communications requirements are changing rapidly, this kind of IP telephone system supports any kind of appropriate expansion without having to change communication infrastructure fundamentals or re-investing heavily.
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To achieve seamless simultaneous communications and enable all this remarkable IP PBX capabilities, the equipment ought to have superior processor capacities. With a 1GHz processor and 512MB RAM, you have the vital processing power and short-term memory that your IP phone communication equipment requires. Additionally, gigabit network ports on the equipment enable broadband transmission of huge amounts of data per second in various forms including voice and video.
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The equipment also supports several levels and types of data and communications security. Security protocols such as SRTP and HTTPS supporting hardware encryption are used. Protection against intrusion is further guaranteed with features such as blacklists, alerts, and fail2ban. Calls may be recorded on an integrated server. The beauty of it is that these recordings, whether of concerned customers’ or other stake holders’ calls, can be accessed remotely through a web-based user interface. The equipment also features a built-in call detail records capability that facilitates the monitoring of phone usage on the basis of parameters like line and date. There’s also increased efficiency in the way calls are handled. Call queuing facilitates the management of call volume. Likewise, a multi-language auto feature attends to incoming calls, many times helping resolve a customer concern without necessitating the involvement of a real person . Call forwarding and transfer are equally important elements of an IP PBX phone system for the office. These capabilities allow for the prompt response to an issue or notification via a linked telephone device that’s available. It pays to have in place an office IP telephone system, for example the Grandstream PBX, because it gives your business a competitive edge along several vital lines.

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